Lily brings a coat she did not purchase herself to the mall to return it, but Mason, the customer service supervisor who strictly follows store policy, is unable to process the return for her. What begins as a minor misunderstanding over the return leads the two of them to keep searching for a solution.
As the coat’s origins gradually become clear, they are surprised to discover that it is actually a sample of a new product that Lily’s company sent to the wrong place. As it happens, the mall is looking for a new brand to feature. Thus, an ordinary return turns into an opportunity for Lily to prove herself and for Mason to gain a new understanding of the rules.
